Best Nugget Ice Machines 2026: Chewblet Ice Makers for Australian Healthcare & Hospitality
The Coast Team on 15th Jan 2026
Nugget ice-also called chewblet ice, pellet ice, or Sonic ice-has become the fastest-growing ice type in Australian commercial applications. Its soft, chewable texture and rapid cooling properties make it the mandated choice for healthcare facilities and aged care, while hospitality venues discover that customers genuinely prefer drinks served with nugget ice over traditional cubes.
This comprehensive guide reviews the best nugget ice machines available in Australia for 2026, covering everything from compact healthcare dispensers to high-volume commercial systems. We'll compare Follett's purpose-built chewblet machines with Hoshizaki's premium alternatives, helping you select the right nugget ice maker for your specific application.
Unsure which nugget ice machine suits your facility?
Schedule a free consultation → or call 1800 688 590 to speak with our healthcare ice specialists.
What Makes Nugget Ice Different From Other Ice Types?
Understanding how nugget ice differs from traditional cube ice explains why it commands premium pricing and why certain applications demand it exclusively.
How Nugget Ice Forms
Traditional cube ice forms when water freezes in moulds, creating solid ice blocks with minimal air content. The process is straightforward: fill moulds, freeze, harvest, repeat.
Nugget ice production is fundamentally different. A cylindrical evaporator freezes a thin layer of ice on its inner surface. A rotating auger continuously scrapes this ice layer off the drum, then compresses the ice flakes together as they travel upward through the auger tube. The compression creates soft, irregularly shaped nuggets with air pockets throughout.
The Unique Properties of Nugget Ice
This production method creates ice with distinctive characteristics:
Soft, chewable texture: The air pockets (estimated at approximately 20% of volume) make nugget ice easy to chew without risk of dental damage. Healthcare facilities mandate nugget ice specifically because patients-including elderly, post-surgical, and dentally compromised patients-can safely chew it.
Flavour absorption: Those same air pockets absorb beverage flavours, making drinks taste richer. Industry reports suggest major quick-service chains switched to nugget ice after observing improved customer preference.
Rapid cooling: The irregular shape and compressed structure provide maximum surface area contact with beverages. Drinks chill faster with nugget ice than with cubes, though dilution also occurs faster.
Gentle on blenders: Nugget ice crushes easily in commercial blenders, reducing motor wear and creating smoother textures. Industry reports suggest high-volume smoothie operations may see significant reductions in blender maintenance costs after switching from cubes.
Subcooled delivery: Quality nugget ice machines typically deliver ice below 0°C-colder than standard cube ice. This extends storage life and improves cooling performance. Exact temperatures vary by manufacturer and operating conditions.
Who Uses Nugget Ice? Industry Applications Explained
Healthcare and Aged Care: The Primary Market
Nugget ice isn't optional in Australian healthcare-it's the mandated standard for patient ice in most facilities. The reasons are compelling:
Choking hazard elimination: Traditional cube ice poses genuine choking risks for patients with swallowing difficulties, reduced consciousness, or cognitive impairment. Nugget ice's soft texture eliminates this risk entirely.
Dental safety: Post-surgical patients, elderly residents, and those with dental work or dentures can safely chew nugget ice. Cube ice risks dental damage and is often avoided by patients who actually need hydration.
Hydration compliance: Patients consume more ice when it's pleasant to chew. Healthcare facilities report improved hydration compliance when nugget ice replaces cubes.
Medication administration: Crushed medications can be mixed with nugget ice for easier patient consumption.
Typical healthcare requirements (projected estimates):
- Small aged care facility (50 beds): ~25-40kg daily
- Medium hospital ward (100 beds): ~50-80kg daily
- Large hospital (300+ beds): ~150-250kg daily across multiple stations
Actual requirements vary by patient population, climate, and facility protocols.
Quick Service Restaurants
Major QSR chains discovered that nugget ice creates measurable customer preference. The texture satisfies-customers report enjoying chewing the ice after finishing drinks. Beverages taste better because the ice absorbs flavour rather than diluting it.
Several US chains built brand identity around their nugget ice. Australian QSR operators increasingly recognise this competitive advantage.
Bars and Cocktail Lounges
Mixologists appreciate nugget ice for specific applications:
Mint juleps and swizzles: Classic crushed ice cocktails require soft, packable ice. Nugget ice delivers the traditional texture without manual crushing.
Frozen drinks and slushies: The soft texture blends smoothly and maintains consistency better than cube ice.
Rapid chilling service: Bars needing to quickly chill drinks for high-volume service benefit from nugget ice's fast cooling properties.
Distinctive presentation: Nugget ice creates visual differentiation-customers recognise and prefer it.
Smoothie and Juice Bars
High-volume smoothie operations face significant blender maintenance costs. Commercial blenders work hard crushing cube ice hundreds of times daily. Nugget ice blends with minimal resistance, dramatically reducing:
- Blade wear and replacement
- Motor strain and failure
- Blending time per drink
- Noise levels during blending
High-volume smoothie operations may find nugget ice machines deliver ROI through reduced blender maintenance, though payback periods depend on equipment costs, usage patterns, and existing maintenance expenses.
Cafes and Coffee Shops
Iced coffee served with nugget ice has become a point of differentiation for specialty coffee venues. The chewable texture enhances the experience, and the subcooled temperature keeps drinks colder longer during consumption.
Convenience Stores and Self-Serve Beverage Stations
Self-serve fountain drink stations increasingly use nugget ice for customer satisfaction. The soft texture is safer for all ages, and customers actively prefer it over traditional cube dispensers.
Best Nugget Ice Machines Compared: 2026 Models
Pricing is indicative and subject to change. Contact Coast Distributors for current pricing and availability.
| Machine | Type | Daily Output | Storage | Best For | Price Range |
|---|---|---|---|---|---|
| Follett E7CI114A | Countertop Dispenser | 45.4kg | 3.2kg | Small healthcare | $4,000-5,000 |
| Follett E15CI114A | Countertop Dispenser | 45.4kg | 6.8kg | Busy healthcare | $4,500-5,500 |
| Follett E7UC114A | Undercounter | 45.4kg | 3.2kg | Restaurants, bars | $4,000-5,000 |
| Follett E12CI414A-S | Symphony Plus | 176kg | 5.4kg | Large healthcare | $8,000-10,000 |
| Follett E12FS414A-S | Freestanding | 186kg | 5.4kg | Hospital ice rooms | $9,000-11,000 |
| Follett MCE414ABT | Modular Head | 193kg | - | Commercial installations | $7,000-9,000 |
| Follett HCE710ABT | Horizon Elite | 301kg | - | Major facilities | $12,000-15,000 |
| Hoshizaki DCM-271BAH | Countertop Dispenser | 117kg | 4.5kg | Premium healthcare | $6,500-8,500 |
| Hoshizaki DCM-120KE | Countertop | 105kg | 4kg | Premium facilities | $5,500-7,000 |
Understanding Nugget Ice Machine Types
Countertop Dispensers
Self-contained units that sit on counters or tables, combining ice production, storage, and dispensing in a single cabinet. These are the workhorses of healthcare applications.
Advantages:
- All-in-one convenience
- Touchless dispensing options for infection control
- Compact footprint
- Simple installation (power, water, drain)
- Point-of-use placement
Limitations:
- Limited production capacity (typically 45-180kg/day)
- Small storage bins (3-7kg)
- Counter space requirements
- Height restrictions for cup clearance
Best applications: Healthcare wards, aged care, small restaurants, offices, self-serve stations
Top pick: Follett E7CI114A for healthcare, delivering 45.4kg/day with touchless infrared dispensing.
Undercounter Units
Similar technology to countertop units but designed for undercounter installation. Ice storage in the unit; staff scoop ice manually.
Advantages:
- Preserves counter space
- Front-breathing allows flush installation
- Higher storage capacity possible
- Integrates into bar and kitchen layouts
Limitations:
- No built-in dispensing
- Requires bending to access ice
- Not suitable for patient self-service
Best applications: Restaurant bars, cocktail stations, commercial kitchens, smoothie bars
Top pick: Follett E7UC114A at 45.4kg/day for bar installations.
Freestanding Dispensers
Floor-standing units with larger capacity and higher production than countertop models. Typically used for centralised ice supply.
Advantages:
- Higher production capacity (150-200kg/day)
- Larger storage bins
- Self-serve capability for staff or customers
- Central ice room installation
Limitations:
- Larger footprint
- Fixed location
- Higher purchase price
Best applications: Hospital ice rooms, large venue back-of-house, central ice stations, high-traffic self-serve areas
Top pick: Follett E12FS414A-S delivering 186kg/day freestanding.
Modular Ice Maker Heads
Separate ice production heads that pair with storage bins or ice transport systems. Maximum flexibility for high-volume operations.
Advantages:
- Highest production capacity (190-300kg/day per head)
- Ice transport to remote locations (up to 22 metres)
- Stackable for doubled output
- Bin sizing flexibility
- Separation of production and storage
Limitations:
- Requires separate bin purchase
- More complex installation
- Higher total system cost
- Requires ice transport accessories for remote delivery
Best applications: Large hospitals, major hotels, stadiums, venues requiring remote ice delivery, high-volume commercial operations
Top picks: Follett MCE414ABT (193kg/day) or Follett HCE710ABT (301kg/day) for maximum output.
Top Nugget Ice Machines Reviewed: Detailed Analysis
Best for Healthcare: Follett E7CI114A
Full Specifications:
- Daily production: 45.4kg (at 21°C ambient/15°C water)
- Storage capacity: 3.2kg
- Ice type: Chewblet (nugget)
- Dispense type: Touchless infrared sensor
- Installation: Countertop
- Dimensions: 394W x 546D x 686H mm
- Electrical: 230V/50Hz, 2.1A
- Refrigerant: R290 (natural, low GWP)
- Warranty: 2 years parts & labour
The Follett E7CI114A represents purpose-built engineering for healthcare environments. Every design decision prioritises patient safety, infection control, and operational reliability.
Healthcare-Specific Features:
The touchless infrared dispensing eliminates cross-contamination risks. Staff and patients simply place a cup under the dispenser-no buttons, no levers, no contact points. In post-COVID healthcare environments, this matters enormously for infection control protocols.
The sealed ice pathway prevents airborne contamination from reaching stored ice. AgION antimicrobial protection is built into ice-contact surfaces, inhibiting bacterial growth between cleaning cycles.
NSF certification confirms the unit meets stringent food safety standards. The design facilitates easy cleaning and sanitisation-critical for healthcare compliance.
Operational Considerations:
At 45.4kg daily production, the E7CI114A suits small to medium ward applications. The 3.2kg storage bin may seem limited, but continuous production means the bin replenishes constantly during use.
Quiet operation (below 50dB) allows placement near patient rooms without disturbance. The compact 394mm width fits on standard counters and medical carts.
Installation Requirements:
- Standard 230V/10A outlet
- Water connection (140-550kPa)
- Floor drain or drain pump
- Minimum 150mm clearance above for cup filling
Best for: Hospital wards, aged care facilities, rehabilitation centres, medical offices, dental clinics
Why we recommend it: The E7CI114A isn't the highest-output or lowest-cost option-it's the most compliant, safest, and most appropriate choice for patient-facing healthcare applications.
Interested in the E7CI114A? Request a quote → or view full specifications →
Best Larger Storage Healthcare: Follett E15CI114A
Full Specifications:
- Daily production: 45.4kg
- Storage capacity: 6.8kg (doubled vs E7CI)
- Ice type: Chewblet
- Dispense type: Touchless infrared sensor
- Installation: Countertop
- Dimensions: 394W x 546D x 851H mm
- Electrical: 230V/50Hz, 2.1A
- Refrigerant: R290
- Warranty: 2 years parts & labour
The Follett E15CI114A shares the same production capacity as the E7CI but doubles the storage bin to 6.8kg. This addresses one common concern with the smaller model: bin capacity during peak demand periods.
When Larger Storage Matters:
Healthcare facilities with higher patient-to-machine ratios benefit from the larger bin. If a ward experiences concentrated ice demand during medication rounds or meal service, the E7CI's 3.2kg bin might empty faster than production replaces it. The E15CI's 6.8kg buffer handles these peaks without running dry.
The taller cabinet (851mm vs 686mm) requires additional clearance but maintains the same counter footprint.
Operational Identity:
All other specifications match the E7CI114A: same production rate, same touchless dispensing, same healthcare compliance features, same warranty. The choice between them is purely about storage capacity requirements.
Best for: Busy hospital floors, large aged care facilities, high-traffic medical areas, facilities with concentrated ice demand periods
Interested in the E15CI114A? Request a quote → or view full specifications →
Best for Restaurants and Bars: Follett E7UC114A
Full Specifications:
- Daily production: 45.4kg
- Storage capacity: 3.2kg
- Ice type: Chewblet
- Installation: Undercounter
- Dimensions: 394W x 610D x 686H mm
- Electrical: 230V/50Hz, 2.1A
- Refrigerant: R290
- Warranty: 2 years parts & labour
The Follett E7UC114A packages nugget ice production in an undercounter format practical for restaurant and bar installation. The front-breathing design allows flush installation under counters-no rear clearance required.
Restaurant and Bar Applications:
Cocktail bars using nugget ice for specific drinks benefit from dedicated production. Rather than purchasing bagged nugget ice or manually crushing cubes, the E7UC114A produces consistent chewblet ice on demand.
Smoothie bars and juice stations position the unit under the blending station. Staff scoop ice directly into blenders-no walking to remote ice machines, no delays during service.
Cafes serving iced coffee increasingly differentiate through ice type. The chewable texture and rapid cooling of nugget ice creates customer preference that justifies equipment investment.
Installation Flexibility:
Standard 600mm undercounter cavity fits the E7UC114A with room for ventilation. Front-breathing means the unit can sit against rear walls or between other equipment. Water and drain connections are straightforward for commercial kitchen environments.
Production Reality:
45.4kg daily equals roughly 1.9kg per hour continuous production. For a bar serving 150 drinks nightly using 100g ice per drink, that's 15kg demand-well within capacity with buffer for peaks.
Best for: Cocktail bars, restaurants, cafes, smoothie bars, anywhere needing nugget ice without countertop sacrifice
Interested in the E7UC114A? Request a quote → or view full specifications →
Best High-Volume Dispenser: Follett E12CI414A-S (Symphony Plus)
Full Specifications:
- Daily production: 176kg (at 21°C ambient/15°C water)
- Storage capacity: 5.4kg
- Ice type: Chewblet
- Platform: Symphony Plus (Maestro-based)
- Installation: Countertop
- Dimensions: 543W x 610D x 876H mm
- Electrical: 230V/50Hz, 3.5A
- Refrigerant: R404A
- Warranty: 3 years parts & labour, 5 years compressor
When 45kg/day isn't enough, the Follett E12CI414A-S Symphony Plus delivers nearly 4x the production in a countertop dispenser format. Built on the commercial-grade Maestro platform, this is Follett's answer for demanding healthcare and hospitality operations.
Capacity Jump:
The production increase from 45kg to 176kg transforms operational capability. A single E12CI414A-S can serve:
- 300-bed hospital wing
- Large aged care facility (100+ residents)
- High-volume smoothie operation (400+ drinks daily)
- Busy bar or restaurant (200+ covers)
Symphony Plus Platform Advantages:
Built on Maestro commercial ice maker technology, the Symphony Plus delivers:
Energy efficiency improvements versus comparable cube ice makers. Manufacturer reports indicate up to 20% energy savings for Symphony Plus models (actual savings vary by model, usage patterns, and operating conditions). The auger-based production is inherently more efficient than traditional cube harvesting systems.
Significant water savings. Nugget ice production uses water more efficiently than cube ice freezing and harvesting cycles. Manufacturer reports indicate up to 100,000+ litres annual water savings compared to less efficient traditional cube machines in high-usage scenarios (savings depend on baseline machine efficiency, usage patterns, and operating conditions).
Enhanced durability. The Maestro platform was engineered for continuous commercial operation-heavier-duty components than the 7 Series consumer-commercial units.
Extended warranty. The 5-year compressor warranty (versus 2 years on 7 Series) reflects manufacturer confidence in commercial-grade components.
Healthcare Compliance:
Despite commercial-grade internals, the E12CI414A-S maintains healthcare compliance features: touchless dispensing, sanitary ice pathway, NSF certification, and AgION antimicrobial protection.
Best for: Large hospitals, major aged care facilities, conference centres, high-volume beverage operations, anywhere needing substantial nugget ice production with countertop dispensing
Interested in the E12CI414A-S? Request a quote → or view full specifications →
Best Freestanding: Follett E12FS414A-S
Full Specifications:
- Daily production: 186kg
- Storage capacity: 5.4kg
- Ice type: Chewblet
- Platform: Symphony Plus
- Installation: Freestanding
- Dimensions: 543W x 610D x 1422H mm
- Electrical: 230V/50Hz, 3.5A
- Refrigerant: R404A
- Warranty: 3 years parts & labour, 5 years compressor
The Follett E12FS414A-S delivers the highest production of any Follett freestanding nugget dispenser at 186kg daily-slightly more than the countertop Symphony Plus due to improved airflow in the floor-standing configuration.
Freestanding Advantages:
Hospital ice rooms benefit from floor-standing installation. The unit doesn't consume counter space, can serve as a central ice station, and provides self-serve capability for staff collecting ice for patient rounds.
Large venue back-of-house installations place the E12FS414A-S in service corridors or pantries. Staff from multiple stations access a single high-volume source.
Central Ice Strategy:
Rather than multiple small units scattered across a facility, some operations centralise nugget ice production with one or two E12FS414A-S units. Staff collect ice in insulated containers for distribution. This approach:
- Reduces equipment count
- Simplifies maintenance scheduling
- Concentrates cleaning requirements
- Lowers total capital investment
Best for: Hospital ice rooms, large venue back-of-house, central ice stations, facilities preferring centralised production
Interested in the E12FS414A-S? Request a quote → or view full specifications →
Best Modular Ice Maker: Follett MCE414ABT (Maestro Plus)
Full Specifications:
- Daily production: 193kg
- Ice type: Chewblet
- Platform: Maestro Plus
- Installation: Modular head (requires bin or transport system)
- Dimensions: 543W x 610D x 559H mm
- Electrical: 230V/50Hz, 3.5A
- Refrigerant: R404A
- Ice transport: Up to 6 metres
- Warranty: 3 years parts & labour, 5 years compressor
The Follett MCE414ABT is a modular chewblet ice maker head-it produces ice without integrated storage or dispensing. This flexibility enables custom configurations impossible with self-contained units.
Ice Transport Capability:
Follett's ice transport system delivers ice up to 6 metres from the ice maker to remote dispensers. This enables:
Remote dispensing: Mount the ice maker in a utility room and dispense in patient areas or service stations.
Multiple dispense points: One ice maker feeds multiple remote dispensers (within transport limitations).
Separated noise: Keep compressor noise away from patient or customer areas.
Space optimisation: Install the ice maker where space allows; dispense where convenience demands.
Bin Configurations:
Alternatively, mount the MCE414ABT on a standard ice storage bin for traditional ice maker + bin operation. Staff scoop ice from the bin as needed.
Production Advantage:
At 193kg daily, the MCE414ABT outproduces all self-contained Follett nugget units. Operations needing this capacity without the limitations of self-contained dispensers choose modular configurations.
Best for: Commercial kitchens, remote ice delivery requirements, custom installations, high-volume operations needing flexibility
Interested in the MCE414ABT? Request a quote → or view full specifications →
Best Maximum Output: Follett HCE710ABT (Horizon Elite)
Full Specifications:
- Daily production: 301kg
- Ice type: Chewblet or Micro Chewblet
- Platform: Horizon Elite
- Installation: Modular head
- Dimensions: 577W x 622D x 540H mm
- Electrical: 230V/50Hz, 6.2A
- Refrigerant: R404A
- Ice transport: Up to 22 metres
- Warranty: 3 years parts & labour
For operations with serious nugget ice requirements, the Follett HCE710ABT Horizon Elite delivers high production at over 300kg daily. The 22-metre ice transport capability enables centralised production serving distributed consumption points across large facilities.
Horizon Elite Platform:
The Horizon Elite represents Follett's flagship commercial platform:
Maximum production: 301kg daily from a single head-stack two for 600kg+.
Extended transport: 22-metre ice delivery enables genuine facility-wide distribution from centralised production.
Ice type selection: Choose between standard Chewblet or Micro Chewblet (smaller nugget size) depending on application.
Commercial durability: Built for continuous operation in demanding environments.
Large Facility Applications:
Major hospitals deploy Horizon Elite systems in central ice production rooms, transporting ice to dispensers throughout the facility. This centralises:
- Equipment investment
- Maintenance scheduling
- Water and power connections
- Staff training requirements
Large hotels use Horizon Elite for high-volume room service ice, bar supply, and restaurant operations from a single production source.
Stadiums and convention centres produce hundreds of kilograms of nugget ice during events, distributed to concession stands throughout the venue.
Best for: Major hospitals, large hotels, stadiums, convention centres, high-volume venues, any operation needing 300kg+ daily nugget ice production
Interested in the HCE710ABT? Request a quote → or view full specifications →
Best for Satellite Fill: Follett MCE414AHS/ABS
Full Specifications:
- Daily production: 193kg
- Ice type: Chewblet
- Platform: Maestro Plus with RIDE Technology
- Installation: Modular with satellite fill capability
- Warranty: 3 years parts & labour, 5 years compressor
The Follett MCE414AHS/ABS features Follett's RIDE (Remote Ice Delivery Equipment) technology for satellite fill applications. Rather than dispensing ice at a fixed point, RIDE technology fills remote bins, carts, or dispensers on demand.
RIDE Technology Applications:
Hospitals with distributed ice needs can fill insulated carts that travel to patient floors. Central production, distributed delivery.
Large facilities needing ice at multiple locations fill satellite bins throughout the building from a single production source.
Catering operations fill portable containers for off-site events.
Best for: Hospitals with distributed ice needs, large facilities requiring remote filling, mobile ice distribution requirements
Other Nugget Ice Brands
Some buyers ask about Japanese and European alternatives. Here's what you need to know.
Hoshizaki DCM Series
Hoshizaki produces "cubelet" ice through their DCM series. Key specs:
Hoshizaki DCM-271BAH
- Daily production: 117kg (257 lbs at 70°F/50°F)
- Storage capacity: 4.5kg (10 lbs)
- Dimensions: 422W x 616D x 806H mm
Hoshizaki DCM-120KE
- Daily production: 105kg at 21°C/15°C
- Storage capacity: 4kg
- Dimensions: 350W x 585D x 815H mm
Considerations for Australian buyers: Hoshizaki products are typically positioned at premium price points and are distributed separately from Coast Distributors. Service and parts availability may vary by location-confirm local support before purchase.
Scotsman Cubelet Options
Scotsman offers cubelet ice through their Prodigy series.
Considerations for Australian buyers: Scotsman products are typically positioned at premium price points and are distributed separately from Coast Distributors. Service availability may vary by location.
Why We Focus on Follett
Coast Distributors specialises in Follett because we can fully support these products across Australia-from sizing consultation through installation, warranty service, and ongoing maintenance. We stock parts, train technicians, and stand behind every machine we sell. For healthcare-specific requirements, patient safety guidelines, and installation best practices, refer to Follett's healthcare product resources and Follett's installation requirements.
Nugget Ice vs Other Ice Types: Comprehensive Comparison
| Characteristic | Nugget/Chewblet | Full Cube | Half Cube | Flake |
|---|---|---|---|---|
| Texture | Soft, chewable | Hard, solid | Hard, solid | Soft, loose |
| Air content | ~20% | <5% | <5% | ~25-30% |
| Cooling speed | Fast | Slow | Moderate | Very fast |
| Melting rate | Moderate | Slowest | Slow | Fastest |
| Blending | Excellent | Poor | Poor | Good |
| Drink dilution | Moderate | Low | Low | High |
| Patient safe | Yes | No (choking risk) | No (choking risk) | Yes |
| Cocktail use | Excellent | Excellent | Good | Limited |
| Food display | Poor | Poor | Poor | Excellent |
| Cost per kg | Highest | Moderate | Moderate | Moderate |
| Equipment cost | Highest | Moderate | Moderate | Moderate |
When Nugget Ice is Essential
Healthcare and aged care: No acceptable alternative exists. Patient safety mandates nugget ice.
Smoothie operations: The blending advantage justifies equipment investment through maintenance savings.
Customer preference markets: QSR, cafes, and venues where customers actively prefer nugget ice.
When Nugget Ice is Optional
Traditional bars: Full cube ice serves most cocktails appropriately. Nugget ice is specialty, not necessity.
General commercial: Standard operations can use cube ice without customer impact.
Budget operations: The premium cost of nugget equipment may not deliver ROI.
Sizing Your Nugget Ice Machine
Healthcare Sizing Guidelines (Industry Estimates)
| Facility Type | Est. Ice Per Bed | 50-Bed | 100-Bed | 200-Bed |
|---|---|---|---|---|
| Aged care | ~0.3kg/day | ~15kg | ~30kg | ~60kg |
| General hospital | ~0.5kg/day | ~25kg | ~50kg | ~100kg |
| Acute care | ~0.7kg/day | ~35kg | ~70kg | ~140kg |
| ICU/Critical | ~1.0kg/day | ~50kg | ~100kg | ~200kg |
These are projected averages based on industry experience. Actual requirements vary by patient population, climate, and facility practices.
Healthcare recommendation: Size for 1.5x calculated demand to handle peaks and ensure continuous availability.
Unsure about sizing? Get a free sizing consultation →
Hospitality Sizing Guidelines (Industry Estimates)
| Operation Type | Est. Ice Per Customer | 100/day | 200/day | 500/day |
|---|---|---|---|---|
| Cafe (iced drinks) | ~0.1kg | ~10kg | ~20kg | ~50kg |
| Smoothie bar | ~0.15kg | ~15kg | ~30kg | ~75kg |
| Bar (cocktails) | ~0.1kg | ~10kg | ~20kg | ~50kg |
| QSR (beverages) | ~0.08kg | ~8kg | ~16kg | ~40kg |
These are projected averages-actual requirements vary by drink sizes, service style, and climate.
Hospitality recommendation: Size for 1.3x calculated demand, accounting for waste and peaks.
Match Production to Application
| Daily Requirement | Recommended Machine |
|---|---|
| 15-40kg | Follett E7CI114A or E7UC114A |
| 40-80kg | Follett E15CI114A (two units) or Symphony |
| 80-150kg | Follett E12CI414A-S |
| 150-200kg | Follett MCE414ABT or E12FS414A-S |
| 200-300kg | Follett HCE710ABT |
| 300kg+ | Multiple Horizon Elite heads |
Installation Requirements for Nugget Ice Machines
Electrical Specifications
| Machine Class | Typical Requirement |
|---|---|
| 7/15 Series compact | 230V/10A single phase |
| Symphony Plus | 230V/15A single phase |
| Maestro modular | 230V/15A single phase |
| Horizon Elite | 230V/20A single phase |
Most Follett nugget machines operate on standard Australian single-phase power. Verify specific model requirements before installation-some larger configurations may need dedicated circuits.
Water Requirements
Pressure: 140-550kPa (20-80 psi) Temperature: 4-32°C inlet water Quality: Water filtration essential
Nugget ice machines are more sensitive to water quality than cube makers. The auger mechanism and evaporator cylinder accumulate scale quickly without proper filtration. Budget for quality filtration from initial installation-retrofit is more expensive.
Recommended filters:
- CD20B high-capacity filter - Standard commercial applications
- CD500B bacterial-retentive filter - Healthcare applications (Follett)
- Carbon block filter for chlorine and sediment
- Carbon plus scale inhibition system for moderate-hard water
- Triple-stage with sediment, carbon, and phosphate scale prevention for hard water
Proper filtration extends equipment life and may be required for warranty coverage. Replace filters every 6 months minimum, more frequently in high-volume or hard-water areas.
Drainage Requirements
- Gravity drain to floor drain preferred
- Air gap required (prevents backflow contamination)
- 40-50mm drain line recommended
- Continuous drainage during operation (unlike batch-harvest cube makers)
Drain pumps available for installations without gravity drainage access.
Ventilation and Clearance
Air-cooled units (all Follett models listed) require adequate airflow:
Countertop units: 150mm rear clearance, 50mm sides minimum Undercounter units: Front-breathing-no rear clearance required, ensure airflow to front grille Freestanding units: Per specification, typically 150mm all sides Modular heads: Per bin or transport system specifications
Keep ambient temperatures below 32°C for optimal performance. Higher ambient temperatures reduce production capacity.
Maintenance for Nugget Ice Machines
Nugget ice machines require more frequent attention than cube makers. The auger mechanism creates maintenance demands that cube machines avoid.
Daily Maintenance
- Visual ice quality check (consistent nugget size and texture)
- Verify dispenser operation (touchless response)
- Empty and inspect drip tray
- Wipe exterior surfaces
Weekly Maintenance
- Sanitise dispenser surfaces and ice chute
- Inspect ice pathway for contamination
- Check water filter indicator
- Verify drain flow
Fortnightly Maintenance
- Full ice pathway cleaning per manufacturer instructions
- Sanitise bin interior
- Check auger operation (listen for grinding or irregular sounds)
- Inspect condenser for dust/debris
Monthly Maintenance
- Full cleaning cycle with manufacturer-approved solutions
- Descale evaporator if indicated
- Deep sanitise storage bin
- Clean condenser coils (air-cooled units)
- Inspect auger wear
Quarterly Maintenance
- Replace water filter cartridge
- Professional inspection recommended
- Check refrigerant pressures
- Lubricate moving parts if specified
- Verify electrical connections
Annual Maintenance
- Comprehensive professional service
- Full system inspection
- Replace worn auger components if needed
- Refrigerant service if required
- Verify all safety systems
Lifespan Expectations
Industry experience suggests average lifespan for Follett equipment is 7-10 years under normal conditions, with excellent maintenance extending service to 10-12+ years. Actual lifespan depends on usage intensity, maintenance quality, water conditions, and operating environment. With Coast Distributors support, you'll have access to parts, service, and technical guidance throughout your equipment's life.
The auger mechanism is the primary wear component. Budget for auger replacement every 5-7 years in high-volume operations. Evaporator cylinders last longer but eventual replacement may be needed in hard-water areas.
Water Filtration: Critical for Nugget Ice Machines
Scale buildup affects nugget ice machines more severely than cube makers. The auger mechanism grinds against the evaporator cylinder-any scale accumulation accelerates wear, reduces efficiency, and eventually causes failure.
Filtration Recommendations
Budget minimum: Single-stage carbon block filter removing chlorine, sediment, and basic contaminants.
Recommended: Dual-stage with carbon filtration plus scale inhibition (phosphate-based) for moderate water hardness areas.
Premium: Triple-stage systems with sediment pre-filter, activated carbon, and phosphate or reverse osmosis for hard water areas.
Water Quality Testing
Test incoming water annually for:
- Total Dissolved Solids (TDS)
- Hardness (calcium/magnesium)
- Chlorine levels
- pH
Areas with TDS above 300ppm or hardness above 120ppm benefit significantly from enhanced filtration.
Filter Replacement Schedule
- Standard operations: Every 6 months
- High-volume operations: Every 3-4 months
- Hard water areas: Every 3-4 months
- When flow rate drops noticeably: Immediate replacement
Coast Distributors stocks compatible water filters for Follett equipment.
Cost Analysis: Nugget Ice Machine Economics
Purchase Price Ranges
| Category | Price Range (AUD) |
|---|---|
| Compact dispensers (45kg/day) | $4,000-6,000 |
| Mid-range dispensers (150-180kg/day) | $8,000-12,000 |
| High-volume modular (190-300kg/day) | $10,000-18,000 |
Operating Cost Comparison
The following are industry generalizations-actual costs vary significantly by model, usage, and conditions.
Energy: Manufacturer reports suggest nugget production can be more energy efficient than cube production in some configurations, as Follett equipment specifically targets energy efficiency.
Water: Nugget machines may waste less water than cube machines with harvest cycles, potentially offering water savings.
Maintenance: Higher maintenance costs due to auger wear and more frequent filter replacement are common compared to cube machines.
Service: Professional cleaning recommended quarterly (versus semi-annually for cube machines). Additional service cost.
Total Cost of Ownership (10-Year Projected Estimates)
Equipment pricing is indicative and subject to change. Contact Coast Distributors for current pricing. These are illustrative projections based on industry benchmarks. Actual costs vary by usage, energy rates, water quality, and maintenance practices.
| Machine Type | Purchase | Energy | Water | Maintenance | Total TCO |
|---|---|---|---|---|---|
| Compact dispenser | ~$5,000 (indicative) | ~$4,000 | ~$1,500 | ~$5,000 | ~$15,500 |
| Symphony Plus | ~$9,000 (indicative) | ~$7,000 | ~$2,500 | ~$7,000 | ~$25,500 |
| High-volume modular | ~$14,000 (indicative) | ~$10,000 | ~$4,000 | ~$10,000 | ~$38,000 |
Follett's purpose-built healthcare designs and Coast Distributors' service network help ensure you get maximum value from your investment.
Want accurate pricing for your specific needs? Request a detailed quote →
Warranty Comparison
| Brand/Series | Standard Warranty | Extended Coverage |
|---|---|---|
| Follett 7/15 Series | 2 years parts & labour | - |
| Follett Symphony Plus | 3 years parts & labour | 5 years compressor |
| Follett Maestro | 3 years parts & labour | 5 years compressor |
| Follett Horizon Elite | 3 years parts & labour | - |
| Hoshizaki DCM | 3 years parts & labour | 5 years compressor |
Common Questions About Nugget Ice Machines
Why is nugget ice so popular? Texture and function combine. Customers enjoy chewing it, healthcare patients can safely consume it, and it cools drinks rapidly. Social media amplified awareness-"Sonic ice" content has billions of views across platforms.
Is nugget ice machine maintenance difficult? More involved than cube makers. The auger mechanism needs attention, and water filtration is critical. Budget for quarterly professional service in commercial operations.
How does nugget ice production compare to cube ice production? Generally lower per dollar spent. A nugget machine producing 100kg/day costs more than an equivalent-output cube maker. The premium reflects specialised engineering and higher component costs.
Can nugget ice machines make other ice types? No. Nugget machines produce only nugget ice-the auger mechanism can't be reconfigured. Operations needing multiple ice types require separate machines.
What's the difference between nugget, chewblet, pellet, and Sonic ice? Marketing names for essentially the same product. "Chewblet" is Follett's trademark. "Sonic ice" refers to the famous US chain that popularised it. "Pellet ice" is another common term. All describe soft, chewable ice with similar characteristics.
How long does nugget ice last in storage? Shorter than cubes due to air pockets. Plan for higher melt loss. Most operations find 4-6 hours maximum in bins before significant melting.
What's the difference between Chewblet and Micro Chewblet? Micro Chewblet is a smaller nugget size available on Follett's Horizon Elite series. Standard Chewblet is the regular nugget size. Both offer soft, chewable texture.
Can I use nugget ice for food display? Not recommended. Nugget ice doesn't create the dense, conforming bed that flake ice provides. For seafood, produce, or deli displays, use flake ice machines instead.
Why do healthcare facilities require nugget ice? Patient safety. Traditional cube ice poses choking hazards for patients with swallowing difficulties, reduced consciousness, or cognitive impairment. Nugget ice's soft, chewable texture eliminates this risk while improving hydration compliance.
Should I choose Follett over other brands? Coast Distributors is Australia's exclusive importer of Follett and recommends these products because we can fully support them with parts, service, and technical guidance. Alternatives like Hoshizaki are typically positioned at premium price points and are distributed separately-confirm local service availability when comparing options.
Our Recommendations by Application
Best for small healthcare (50 beds or fewer): Follett E7CI114A-touchless dispensing, healthcare compliance, 45.4kg daily production handles typical ward requirements.
Best for busy healthcare wards: Follett E15CI114A-doubled storage capacity handles peak demand periods without running dry.
Best for large healthcare facilities: Follett E12CI414A-S-Symphony Plus delivers 176kg daily with commercial-grade reliability and extended warranty.
Best for hospital ice rooms: Follett E12FS414A-S-freestanding format, 186kg daily production, serves as central ice source.
Best for restaurants and bars: Follett E7UC114A-undercounter format preserves counter space, 45.4kg daily suits moderate demand.
Best for smoothie bars: Follett E7UC114A for moderate volume; Follett MCE414ABT for high-volume operations needing 190kg+ daily.
Best for high-volume commercial: Follett MCE414ABT-193kg daily with modular flexibility and ice transport capability.
Best for maximum output: Follett HCE710ABT-301kg daily, 22m ice transport, high-capacity production for major facilities.
Get Expert Help Choosing Your Nugget Ice Machine
Coast Distributors makes it easy to find the perfect nugget ice machine for your facility:
? Call Us: 1800 688 590 (Freecall)
✉️ Email: sales@coastdistributors.com.au
? Locations: Sydney, Melbourne, Perth
Quick Actions:
- Get a Free Quote - Receive accurate pricing for your specific requirements
- Schedule a Consultation - Free sizing and product selection advice
- View Product Range - Browse our complete chewblet ice machine selection
- Contact Sales Team - Speak directly with our healthcare ice specialists
Why Choose Coast Distributors?
- Exclusive Australian Importer - Follett, Ice-O-Matic, Grant, Lassele, Staff
- 80+ Years Experience - Australia's largest commercial ice equipment distributor
- Healthcare Compliance Expertise - Guidance on infection control and patient safety requirements
- Full Technical Support - From sizing to installation to ongoing maintenance
- Nationwide Service - Sydney, Melbourne, Perth locations
- Genuine Parts & Warranty - Full manufacturer support
Explore our nugget ice machine range:
For cube ice applications, see our modular cube ice makers or undercounter ice machines. For food display and seafood operations, explore our flake ice machines.
Ready to get started? Contact us today →
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- Best Modular Ice Machines 2026: High-Capacity Systems for Large Venues
- Best Flake Ice Machines 2026: Seafood & Food Processing Solutions
- Best Cube Ice Machines 2026: Full vs Half Cube Compared
