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Regular maintenance and proper cleaning are essential for commercial ice machine performance, ice quality, food safety compliance, and equipment longevity. Neglecting maintenance leads to reduced ice production, poor ice quality, scale buildup, equipment failure, and health code violations.

This maintenance and cleaning guide covers what Australian businesses need to know about maintaining commercial ice machines in 2026. Topics include daily maintenance tasks, weekly cleaning procedures, monthly deep cleaning, water filter replacement, scale prevention, sanitization protocols, and FSANZ compliance requirements.

Need professional maintenance services?
Request service for maintenance services. Coast Distributors provides maintenance and cleaning services for Ice-O-Matic, Follett, Grant, and Lassele models.

Table of Contents

• Why Maintenance Matters
• Daily Maintenance Tasks
• Weekly Maintenance Tasks
• Monthly Maintenance Tasks
• Quarterly Deep Cleaning
• Water Filter Replacement
• Scale Prevention & Removal
• Sanitization Procedures (FSANZ Compliance)
• Maintenance Cost Estimates
• Professional Service Schedule
• Maintenance by Machine Type
• Troubleshooting Maintenance Issues
• FAQ Section
• Conclusion

Why Maintenance Matters

Regular maintenance is critical. Prioritise these tasks.

Performance Benefits

Optimal Ice Production

• Maintains rated production capacity
• Prevents production decline over time
• Helps ensure consistent ice supply
• Reduces downtime

Ice Quality

• Clear, odor-free ice
• Consistent ice size
• No off-flavors or tastes
• Professional appearance

Energy Efficiency

• Maintains efficiency ratings
• Reduces energy consumption
• Lowers operating costs
• GEMS compliance maintained

Equipment Longevity

Prevents Premature Failure

• Extends equipment life
• Reduces repair costs
• Helps maintain warranty coverage (check specific brand requirements)
• Protects investment

Prevents Scale Buildup

• Scale reduces efficiency
• Causes equipment damage
• Requires expensive repairs
• Shortens equipment life

Maintains Performance

• Consistent operation
• Reliable service
• Fewer breakdowns
• Lower total cost of ownership

Food Safety Compliance

FSANZ Requirements

• Ice classified as food in Australia
• Regular cleaning mandatory
• Sanitization required
• Health department compliance

Prevents Contamination

• Bacteria growth prevention
• Mold and mildew prevention
• Odor prevention
• Taste contamination prevention

Health Code Compliance

• Regular inspections
• Documentation required
• Compliance records
• Avoid violations

Cost Savings

Prevents Expensive Repairs

• Early problem detection
• Prevents major failures
• Reduces service calls
• Lowers repair costs

Reduces Operating Costs

• Maintains efficiency
• Reduces energy consumption
• Extends filter life
• Optimizes water usage

Maintains Warranty

• Helps meet warranty requirements (check specific brand requirements)
• Service records maintained
• Professional service when needed
• Warranty claims support

Daily Maintenance Tasks

Simple daily tasks keep your ice machine operating optimally.

Visual Inspection

What to Check

• Ice production normal
• Ice quality acceptable
• No unusual sounds
• No leaks or drips
• Machine operating normally

Action Items

• Note any issues
• Address problems immediately
• Document observations
• Report concerns to Coast Distributors if needed: contact us

Ice Quality Check

Visual Inspection

• Ice clarity (should be clear)
• Ice size consistency
• No discoloration
• No visible contaminants

Taste Test

• No off-flavors
• No odors
• Clean taste
• Fresh ice

Action if Issues

• Check water quality
• Verify filter condition
• Review cleaning schedule
• Contact us if needed: contact us

Storage Bin Check

Ice Level

• Adequate ice available
• Not overfilled
• Dispensing properly
• No ice bridging

Bin Condition

• Clean interior
• No standing water
• Proper drainage
• No odors

Action Items

• Remove excess ice if needed
• Clean bin if dirty
• Check drainage
• Verify operation

Water Supply Check

Water Flow

• Adequate pressure
• No leaks
• Filter functioning
• Water quality acceptable

Action Items

• Check for leaks
• Verify filter operation
• Monitor water pressure
• Address issues immediately

Quick Clean Tasks

Exterior Cleaning

• Wipe down exterior
• Clean dispenser area
• Remove spills
• Maintain appearance

Dispenser Cleaning

• Clean dispenser area
• Remove ice debris
• Wipe surfaces
• Sanitize if needed

Time Required

• 5-10 minutes daily

Weekly Maintenance Tasks

Weekly maintenance prevents problems and maintains performance.

Thorough Visual Inspection

Machine Condition

• Overall appearance
• Signs of wear
• Leak detection
• Component condition

Ice Production

• Measure production
• Compare to specifications
• Note any decline
• Document findings

Performance Indicators

• Cycle times
• Energy consumption
• Water usage
• Overall operation

Storage Bin Cleaning

Note: Cleaning procedures vary by brand and model. Always refer to your specific Ice-O-Matic, Follett, Grant, or Lassele model's maintenance manual. Download manuals from Coast Distributors' manuals page.

Cleaning Procedure

• Remove remaining ice
• Turn off machine (if safe)
• Empty bin completely
• Clean interior with warm water and mild detergent
• Rinse thoroughly
• Sanitize with approved sanitizer
• Rinse again
• Dry completely
• Restart machine

Cleaning Products

• Mild detergent (food-safe)
• Sanitizer (FSANZ approved)
• Clean cloths or sponges
• Warm water

Time Required

• 15-30 minutes

Dispenser Cleaning

Cleaning Procedure

• Remove ice from dispenser area
• Clean all surfaces
• Remove debris
• Sanitize contact surfaces
• Rinse thoroughly
• Dry completely

Areas to Clean

• Dispenser chute
• Ice contact surfaces
• Exterior surfaces
• Control panels

Time Required

• 10-15 minutes

Water Filter Check

Filter Inspection

• Check filter condition
• Verify installation
• Check for leaks
• Monitor filter life

Filter Replacement Indicators

• Time-based (every 3-6 months typically)
• Usage-based (per manufacturer)
• Visual inspection (discoloration)
• Performance decline

Action Items

• Replace if needed. Coast Distributors recommends CD20B high-capacity filter for standard applications, CD40B filter for high-volume systems, or CD500B filter for maximum capacity systems
• Document replacement date
• Order replacement filters from Coast Distributors
• Schedule next replacement

Air Filter Cleaning (if applicable)

Note: Not all models have air filters. Check your specific model's maintenance manual. Download manuals from Coast Distributors' manuals page.

Cleaning Procedure

• Locate air filter
• Remove filter
• Clean per manufacturer instructions
• Replace or reinstall
• Verify operation

Frequency

• Monthly for dusty environments
• Quarterly for clean environments
• As needed based on condition

Monthly Maintenance Tasks

Monthly maintenance includes deeper cleaning and component inspection.

Deep Cleaning Procedure

Important: Deep cleaning procedures vary significantly by brand and model. Always refer to your specific Ice-O-Matic, Follett, Grant, or Lassele model's maintenance manual. Download manuals from Coast Distributors' manuals page. For complex systems, professional cleaning is recommended.

Pre-Cleaning

• Turn off machine
• Remove all ice
• Empty storage bin
• Disconnect power (if safe)
• Gather cleaning supplies

Cleaning Steps

• Remove accessible components (per model-specific instructions)
• Clean evaporator plates (if accessible and per manufacturer instructions)
• Clean water distribution system
• Clean storage bin thoroughly
• Clean condenser coils (if accessible)
• Clean exterior surfaces
• Sanitize all surfaces
• Rinse thoroughly
• Reassemble components
• Restart machine

Cleaning Products

• Ice machine cleaner (manufacturer approved)
• Sanitizer (FSANZ approved)
• Soft brushes
• Clean cloths
• Warm water

Time Required

• 1-2 hours (varies by model complexity)

Component Inspection

Evaporator Plates

• Check for scale buildup
• Look for damage
• Verify cleanliness
• Note any issues

Water Distribution

• Check water lines
• Verify nozzles clear
• Check for leaks
• Ensure proper flow

Condenser Coils

• Check for dirt/debris
• Clean if needed
• Verify airflow
• Check for damage

Storage Bin

• Inspect interior
• Check drainage
• Verify operation
• Look for damage

Note: Component access varies by model. Refer to your specific model's maintenance manual for inspection procedures.

Performance Testing

Ice Production Test

• Measure 24-hour production
• Compare to specifications (account for ambient conditions)
• Document results
• Contact us if production is significantly below specifications: contact us

Ice Quality Test

• Visual inspection
• Taste test
• Clarity check
• Size consistency

Energy Consumption

• Monitor energy usage
• Compare to baseline
• Note any increases
• Investigate anomalies

Documentation

Maintenance Records

• Date of maintenance
• Tasks performed
• Issues found
• Actions taken
• Next maintenance due

Service Log

• Keep detailed records
• Document all maintenance
• Track filter replacements
• Record service calls

Coast Distributors Service: Professional maintenance services include detailed documentation and service records. Request service for maintenance services.

Quarterly Deep Cleaning

Quarterly deep cleaning ensures thorough sanitization and prevents serious problems.

Pre-Cleaning Preparation

Important: Quarterly deep cleaning procedures vary by brand and model. Always refer to your specific model's maintenance manual. Download manuals from Coast Distributors' manuals page. For complex systems, professional deep cleaning is recommended.

Supplies Needed

• Ice machine cleaner (manufacturer approved)
• Sanitizer (FSANZ approved)
• Soft brushes and scrubbers
• Clean cloths and towels
• Protective gloves
• Safety glasses

Preparation Steps

• Turn off machine
• Remove all ice
• Empty storage bin
• Disconnect power (if safe)
• Gather all supplies
• Review manufacturer instructions

Deep Cleaning Procedure

Note: These are general guidelines. Procedures vary significantly by brand (Ice-O-Matic, Follett, Grant, Lassele) and model. Always follow model-specific instructions from your maintenance manual.

Step 1: Remove Components

• Remove ice from bin
• Remove accessible panels (per model instructions)
• Remove water distribution components (if removable)
• Remove any removable parts
• Organise components

Step 2: Clean Evaporator

• Apply cleaner per manufacturer instructions
• Allow to soak (per instructions)
• Scrub gently with soft brush
• Rinse thoroughly
• Repeat if needed

Step 3: Clean Water System

• Clean water lines
• Clean distribution nozzles
• Remove scale buildup
• Flush system
• Verify flow

Step 4: Clean Storage Bin

• Remove all ice and debris
• Apply cleaner
• Scrub thoroughly
• Rinse completely
• Sanitize

Step 5: Clean Condenser

• Remove debris
• Clean coils (if accessible)
• Verify airflow
• Check for damage
• Reinstall components

Step 6: Sanitization

• Apply sanitizer per FSANZ requirements
• Allow contact time (per instructions)
• Rinse thoroughly
• Verify no residue

Step 7: Reassembly

• Reinstall all components (per model instructions)
• Verify proper installation
• Check all connections
• Ensure proper operation

Step 8: Restart & Test

• Restart machine
• Monitor first cycle
• Check ice quality
• Verify operation
• Document completion

Time Required

• 2-4 hours (varies by model complexity)

Professional Deep Cleaning

When to Hire Professionals

• Complex systems (modular systems, high-capacity units)
• Scale buildup
• Equipment problems
• Warranty requirements (check specific brand requirements)
• Time constraints

Professional Benefits

• Expert cleaning procedures
• Proper sanitization
• Problem detection
• Helps maintain warranty compliance
• Peace of mind

Coast Distributors Professional Cleaning Services: Coast Distributors provides deep cleaning services for Ice-O-Matic, Follett, Grant, and Lassele models. Our technicians are experienced with various models and follow manufacturer-approved procedures. Request service for cleaning services.

Water Filter Replacement

Proper water filter maintenance is critical for ice quality and equipment protection.

Why Water Filters Matter

Ice Quality

• Removes contaminants
• Improves clarity
• Prevents odors
• Enhances taste

Equipment Protection

• Prevents scale buildup
• Extends equipment life
• Reduces repairs
• Maintains efficiency

Compliance

• Water quality requirements
• FSANZ compliance
• Health code compliance
• Warranty requirements (check specific brand requirements)

Filter Types

Coast Distributors Recommended Filters

• CD20B high-capacity filter - Standard commercial applications (Ice-O-Matic UCG series, Lassele LUI series)
• CD40B filter - High-volume systems (Ice-O-Matic CIM series, Grant modular systems)
• CD500B filter - Maximum capacity systems (Follett healthcare models, large modular systems)
• Coast Distributors water filter range

Filter Selection

• Match to machine requirements (check model-specific recommendations)
• Consider water quality (hard water areas need enhanced filtration)
• Account for usage
• Follow manufacturer recommendations

Replacement Schedule

Time-Based Replacement

• Every 3-6 months (typical)
• Check manufacturer recommendations
• Adjust for usage
• Document replacement dates

Usage-Based Replacement

• Per manufacturer specifications
• Based on water volume
• Account for water quality
• Monitor filter condition

Visual Indicators

• Discoloration
• Reduced flow
• Poor ice quality
• Scale formation

Note: Filter replacement requirements vary by brand and model. Ice-O-Matic, Follett, Grant, and Lassele models may have different recommendations. Check your model's maintenance manual.

Replacement Procedure

Note: Filter replacement procedures vary by model. Always refer to your specific model's maintenance manual. Download manuals from Coast Distributors' manuals page.

Step 1: Preparation

• Turn off water supply
• Gather replacement filter
• Have tools ready
• Review manufacturer instructions

Step 2: Remove Old Filter

• Turn off water supply
• Release pressure (if needed)
• Unscrew old filter
• Dispose properly

Step 3: Install New Filter

• Check O-rings
• Install new filter
• Hand-tighten (don't over-tighten)
• Verify installation

Step 4: Restart & Test

• Turn on water supply
• Check for leaks
• Flush system (per manufacturer instructions)
• Verify operation
• Check ice quality

Step 5: Documentation

• Record replacement date
• Note filter model
• Schedule next replacement
• Update maintenance log

Time Required

• 15-30 minutes

Filter Maintenance Tips

Regular Inspection

• Check monthly
• Monitor condition
• Verify installation
• Look for leaks

Proper Storage

• Store filters properly
• Keep spare filters
• Check expiration dates
• Order in advance from Coast Distributors

Water Quality Monitoring

• Test water quality
• Monitor filter performance
• Adjust schedule if needed
• Consider enhanced filtration (especially in hard water areas like Adelaide, Perth, and regional Australia)

Coast Distributors Filter Support: contact us for filter recommendations and ordering. Parts available from Sydney, Melbourne, and Perth warehouses.

Scale Prevention & Removal

Scale buildup is a major cause of reduced performance and equipment failure.

Understanding Scale

What is Scale

• Mineral deposits (calcium, magnesium)
• Forms on evaporator plates
• Reduces heat transfer
• Decreases efficiency

Why Scale Forms

• Hard water (high mineral content)
• Water temperature
• Evaporation process
• Lack of filtration

Scale Problems

• Reduced ice production
• Poor ice quality
• Increased energy consumption
• Equipment damage

Scale Prevention

Water Filtration

• Install appropriate filters
• Replace filters regularly
• Consider enhanced filtration
• Monitor water quality

Water Treatment

• Softening systems
• Scale inhibitors
• Reverse osmosis (for hard water)
• Chemical treatment

Regular Cleaning

• Monthly cleaning
• Quarterly deep cleaning
• Scale removal products
• Preventative maintenance

Recommended Filters

• CD20B high-capacity filter - Standard applications
• CD40B filter - High-volume systems
• Enhanced filtration for hard water areas (Adelaide, Perth, regional Australia)

Scale Removal

Mild Scale

• Use ice machine cleaner (manufacturer approved)
• Follow manufacturer instructions
• Regular cleaning schedule
• Preventative approach

Moderate Scale

• Deep cleaning procedure
• Extended cleaning time
• Multiple cleaning cycles
• Professional cleaning recommended for complex systems

Severe Scale

• Professional service recommended
• May require disassembly
• Specialised cleaning products
• Potential equipment damage

Scale Removal Products

• Manufacturer-approved cleaners
• Food-safe products
• FSANZ-compliant products
• Follow instructions carefully

Coast Distributors Scale Removal Services: For severe scale buildup, Coast Distributors provides professional cleaning services. Request service for assistance.

Australian Water Quality Considerations

Hard Water Areas:

• Adelaide (extremely hard)
• Perth (hard)
• Many regional areas
• Enhanced filtration needed

Water Quality Testing:

• Test water hardness
• Monitor TDS (Total Dissolved Solids)
• Adjust filtration accordingly
• Consider water treatment

Regional Variations:

• Water quality varies significantly
• Test local water
• Adjust maintenance schedule
• Consider local conditions

Sanitization Procedures (FSANZ Compliance)

Proper sanitization is mandatory for FSANZ compliance and food safety.

FSANZ Requirements

Ice as Food

• Ice classified as food in Australia
• Food safety standards apply
• Regular sanitization required
• Health department compliance

Sanitization Requirements

• Regular cleaning and sanitization
• Approved sanitizers only
• Proper procedures
• Documentation required

Compliance

• Health department inspections
• Compliance records
• Regular sanitization
• Proper procedures

Coast Distributors Compliance Support: Coast Distributors can provide FSANZ compliance guidance and documentation as part of maintenance services. Request service for food safety compliance support.

Approved Sanitizers

Food-Safe Sanitizers

• Chlorine-based (approved concentrations)
• Quaternary ammonium compounds
• Peracetic acid (approved)
• Follow FSANZ guidelines

Sanitizer Selection

• Food-safe products
• FSANZ approved
• Manufacturer recommended
• Effective against pathogens

Important: Always use FSANZ-approved sanitizers and follow manufacturer instructions for concentration and contact time. Check your specific Ice-O-Matic, Follett, Grant, or Lassele model's maintenance manual for approved sanitizers.

Sanitization Procedure

Note: Sanitization procedures may vary by brand and model. Always refer to your specific model's maintenance manual and FSANZ requirements.

Step 1: Cleaning

• Clean all surfaces first
• Remove debris and buildup
• Rinse thoroughly
• Prepare for sanitization

Step 2: Sanitization

• Apply sanitizer per manufacturer instructions
• Ensure all surfaces contacted
• Allow contact time (per instructions)
• Verify coverage

Step 3: Rinsing

• Rinse thoroughly
• Remove all sanitizer residue
• Verify no residue remains
• Test if required

Step 4: Drying

• Allow to air dry
• Or dry with clean cloths
• Verify complete drying
• Ready for use

Step 5: Documentation

• Record sanitization date
• Note sanitizer used
• Document procedure
• Update records

Sanitization Schedule

Frequency

• Monthly minimum
• Quarterly deep sanitization
• After repairs
• After contamination

Documentation

• Maintain sanitization logs
• Record dates and procedures
• Keep for inspections
• Update regularly

Health Department Compliance

Inspection Preparation

• Maintain cleaning logs
• Document sanitization
• Keep records current
• Be inspection-ready

Compliance Records

• Cleaning schedules
• Sanitization records
• Filter replacement logs
• Service records

Coast Distributors Compliance Support: Coast Distributors can help maintain compliance documentation as part of maintenance services. Request service for compliance support.

Maintenance Cost Estimates

Understanding maintenance costs helps budget for ongoing operations.

Regular Maintenance Costs

Daily Maintenance

• Staff time: 5-10 minutes
• Cost: Minimal (labour only)
• Supplies: Negligible

Weekly Maintenance

• Staff time: 15-30 minutes
• Cost: Labour only
• Supplies: Cleaning products ($5-10/week)

Monthly Maintenance

• Staff time: 1-2 hours
• Cost: Labour + supplies ($20-50/month)
• Professional service: Optional

Quarterly Deep Cleaning

• Staff time: 2-4 hours
• Cost: Labour + supplies ($50-150/quarter)
• Professional service: Contact us for current pricing

Note: Professional service costs vary by location, system complexity, and service scope. contact us for current pricing and quotes.

Filter Replacement Costs

Filter Costs

• CD20B: Contact us for current pricing
• CD40B: Contact us for current pricing
• CD500B: Contact us for current pricing

Replacement Frequency

• Every 3-6 months (typical)
• Annual cost: Varies by system and usage

contact us for current filter pricing. Parts available from Sydney, Melbourne, and Perth warehouses.

Professional Service Costs

Routine Service

• Quarterly service: Request service for current pricing
• Annual cost: Varies by service level and system type

Emergency Service

• Service call: Request service for current pricing
• Repairs: Variable
• Parts: Additional

Request service for current service pricing and quotes.

Total Annual Maintenance Costs

Note: Maintenance costs vary significantly by location, system type, usage, water quality, and service provider. Request service for cost estimates specific to your situation.

Small Systems (20-100kg/day)

• Regular maintenance: Varies
• Professional service: Contact for pricing
• Total: Contact us for estimate

Medium Systems (100-400kg/day)

• Regular maintenance: Varies
• Professional service: Contact for pricing
• Total: Contact us for estimate

Large Systems (400kg+/day)

• Regular maintenance: Varies
• Professional service: Contact for pricing
• Total: Contact us for estimate

Request service for maintenance cost estimates and service quotes.

Professional Service Schedule

Professional service ensures optimal performance and warranty compliance.

Recommended Service Schedule

Quarterly Service

• Deep cleaning
• Component inspection
• Performance testing
• Preventative maintenance

Annual Service

• Complete inspection
• Component replacement (as needed)
• System optimisation
• Warranty maintenance (check specific brand requirements)

As-Needed Service

• Repairs
• Troubleshooting
• Emergency service
• Problem resolution

Coast Distributors Service Schedule: Request service to discuss maintenance schedules tailored to your Ice-O-Matic, Follett, Grant, or Lassele model and usage requirements.

What Professional Service Includes

Inspection

• Complete system inspection
• Component evaluation
• Performance assessment
• Problem identification

Cleaning

• Deep cleaning
• Scale removal
• Sanitization
• Component cleaning

Maintenance

• Filter replacement (if included in service)
• Component adjustment
• System optimisation
• Preventative measures

Documentation

• Service reports
• Maintenance records
• Warranty documentation assistance
• Recommendations

Note: Specific service inclusions vary by service level and agreement. Request service for details on available maintenance services and what's included.

Benefits of Professional Service

Expertise

• Technicians experienced with Ice-O-Matic, Follett, Grant, and Lassele models
• Experience with various models and configurations
• Problem detection
• Proper procedures

Warranty Protection

• Helps maintain warranty (check specific brand requirements)
• Service records
• Professional documentation
• Warranty claims support

Cost Savings

• Prevents major problems
• Extends equipment life
• Reduces repairs
• Optimizes performance

Coast Distributors Maintenance Services: Coast Distributors provides maintenance and cleaning services for Ice-O-Matic, Follett, Grant, and Lassele models. Request service to schedule service.

Maintenance by Machine Type

Different machine types have specific maintenance requirements.

Self-Contained/Undercounter Units

Maintenance Considerations

• Easier access
• Simpler cleaning
• Standard procedures
• Regular schedule

Examples

• Ice-O-Matic UCG085A - 38.5kg/day
• Ice-O-Matic UCG105A - 47.5kg/day
• Lassele LUI-250A - 126kg/day

Maintenance Tips

• Regular cleaning schedule
• Filter replacement (CD20B filter recommended for standard applications)
• Bin cleaning
• Exterior maintenance

Note: Refer to model-specific maintenance manuals for Ice-O-Matic UCG series and Lassele LUI series procedures. Download from Coast Distributors' manuals page.

Modular Ice Makers

Maintenance Considerations

• Separate head and bin
• More complex cleaning
• Higher capacity requirements
• Professional service recommended

Examples

• Ice-O-Matic CIM0825 - 408kg/day
• Ice-O-Matic CIM1135 - 425kg/day
• Ice-O-Matic CIM1545 - 708kg/day

Maintenance Tips

• Professional service recommended
• Regular deep cleaning
• Filter maintenance critical (CD40B filter recommended for high-volume CIM series)
• Monitor performance closely

Note: Ice-O-Matic CIM series maintenance procedures are detailed in model-specific manuals. Download from Coast Distributors' manuals page.

Nugget/Chewblet Ice Machines

Maintenance Considerations

• Healthcare applications
• Strict sanitization
• Water quality critical
• Compliance requirements

Examples

• Follett E7CI114A - 45.4kg/day
• Follett E15CI114A - 45.4kg/day
• Follett MCE414ABT - 193kg/day

Maintenance Tips

• Strict sanitization schedule
• Water quality monitoring
• Healthcare compliance
• Professional service recommended
• Enhanced water filtration recommended (CD500B filter for maximum capacity systems)

Note: Follett healthcare models have specific maintenance and sanitization requirements. Refer to model-specific maintenance manuals. Download from Coast Distributors' manuals page.

Flake Ice Machines

Maintenance Considerations

• Continuous operation
• Scale prevention critical
• Regular cleaning essential
• Professional service recommended

Examples

• Grant PB0.3F-FZ/Y - 300kg/day
• Ice-O-Matic MFI1255A - 572kg/day

Maintenance Tips

• Regular scale removal
• Water filtration essential
• Professional cleaning
• Monitor performance

Note: Grant flake ice systems and Ice-O-Matic MFI series have specific maintenance requirements for continuous operation. Refer to model-specific maintenance manuals. Download from Coast Distributors' manuals page.

Troubleshooting Maintenance Issues

Common maintenance-related problems and solutions.

Reduced Ice Production

Possible Causes

• Scale buildup
• Dirty evaporator
• Clogged water lines
• Filter issues
• Ambient temperature

Solutions

• Deep cleaning
• Scale removal
• Filter replacement
• Water line cleaning
• Check ambient conditions

Coast Distributors Troubleshooting Support: If production issues persist after maintenance, Request service for technical support.

Poor Ice Quality

Possible Causes

• Water quality issues
• Filter problems
• Scale buildup
• Contamination
• Sanitization issues

Solutions

• Check water quality
• Replace filter (Coast Distributors recommends CD20B, CD40B, or CD500B filters)
• Deep cleaning
• Sanitization
• Water treatment

Scale Buildup

Possible Causes

• Hard water
• Inadequate filtration
• Infrequent cleaning
• Water treatment issues

Solutions

• Enhanced filtration (upgrade to CD40B or CD500B for hard water areas)
• Regular cleaning
• Water treatment
• Professional service
• Scale removal

Coast Distributors Scale Removal Services: For severe scale buildup, Request service for professional cleaning services.

Odors or Tastes

Possible Causes

• Contamination
• Sanitization issues
• Water quality
• Filter problems
• Bacterial growth

Solutions

• Deep cleaning
• Sanitization
• Filter replacement
• Water quality check
• Professional service

Coast Distributors Service: If odors or tastes persist after cleaning, Request service for professional service.

For more troubleshooting help, see our troubleshooting guide.

FAQ Section

How often should I clean my commercial ice machine?

Daily visual inspections, weekly bin cleaning, monthly deep cleaning, and quarterly professional deep cleaning are recommended. Frequency depends on usage, water quality, and machine type. High-usage machines or hard water areas need more frequent cleaning. See our maintenance schedule above for detailed guidance.

What cleaning products should I use for commercial ice machines?

Use manufacturer-approved ice machine cleaners and FSANZ-approved sanitizers. Avoid harsh chemicals, bleach (unless approved), and abrasive cleaners. Follow manufacturer instructions for cleaning products. Food-safe products are essential since ice is classified as food in Australia.

How do I know when to replace my water filter?

Replace filters every 3-6 months typically, or per manufacturer recommendations. Visual indicators include discoloration, reduced flow, poor ice quality, or scale formation. Time-based replacement is most reliable. Document replacement dates and schedule ahead. 

What is scale and how do I prevent it?

Scale is mineral deposits (calcium, magnesium) forming on evaporator plates, reducing efficiency and ice production. Prevent scale with proper water filtration, regular cleaning, and water treatment in hard water areas. Hard water is common in Adelaide, Perth, and many regional areas. Enhanced filtration is essential. 

Do I need professional maintenance services?

Professional service is recommended quarterly for optimal performance and warranty compliance (check specific brand requirements). Small systems can be maintained in-house with proper training. Large modular systems typically require professional service. Professional service helps ensure proper cleaning, problem detection, warranty compliance, and optimal performance. Request service to discuss maintenance schedules for your Ice-O-Matic, Follett, Grant, or Lassele model.

What are FSANZ sanitization requirements?

FSANZ requires regular cleaning and sanitization since ice is classified as food. Use FSANZ-approved sanitizers, follow proper procedures, maintain sanitization logs, and comply with health department requirements. Monthly sanitization minimum, quarterly deep sanitization recommended. 

How much does commercial ice machine maintenance cost?

Annual maintenance costs vary by location, system type, usage, water quality, and service provider. Costs include regular maintenance, filter replacements, and professional service. Request service for maintenance cost estimates specific to your situation. See our maintenance cost estimates section for general guidance.

Can I do maintenance myself or do I need a professional?

Daily and weekly maintenance can be done in-house with proper training. Monthly and quarterly deep cleaning may require professional service for complex systems. Professional service helps ensure proper procedures, warranty compliance (check specific brand requirements), and optimal results. Check manufacturer requirements and warranty terms. Request service for maintenance guidance specific to your Ice-O-Matic, Follett, Grant, or Lassele model.

What happens if I don't maintain my ice machine?

Neglecting maintenance causes: reduced ice production, poor ice quality, scale buildup, equipment failure, increased energy costs, health code violations, voided warranties, and expensive repairs. Regular maintenance prevents these problems and extends equipment life.

How do I maintain my ice machine in hard water areas?

Hard water areas (Adelaide, Perth, many regional areas) require: enhanced water filtration, more frequent filter replacement, regular scale removal, water treatment systems, and more frequent cleaning. Consider reverse osmosis or water softening for severe hard water. 

Conclusion

Regular maintenance and proper cleaning are essential for commercial ice machine performance, food safety compliance, and equipment longevity. Following this maintenance guide ensures your ice machine operates optimally and complies with Australian FSANZ requirements.

Key maintenance principles include: regular cleaning schedules (daily, weekly, monthly, quarterly), proper water filtration and filter replacement, scale prevention and removal, FSANZ-compliant sanitization, professional service for complex systems, and detailed maintenance documentation.

Ice is classified as food in Australia. Proper sanitization and maintenance are mandatory for food safety compliance. Professional service helps ensure proper procedures, warranty compliance (check specific brand requirements), and optimal performance.

Need maintenance help? Request service for maintenance and cleaning services. Coast Distributors provides maintenance services for Ice-O-Matic, Follett, Grant, and Lassele models.

Related Resources

Guides

• Best Commercial Ice Machines 2026 - Complete buying guide
• Commercial Ice Machine Installation Guide 2026 - Post-installation maintenance
• Commercial Ice Machine Troubleshooting Guide 2026 - Maintenance-related issues
• Best Undercounter Ice Machines 2026 - Undercounter maintenance
• Best Modular Ice Machines 2026 - Modular system maintenance

Product Categories

• Water Filters - Maintenance-essential filters
• Self-Contained Ice Makers - Easier maintenance
• Modular Ice Makers - Professional service recommended